FAQ

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  1. Q: Where can I login?
    A: For login, kindly copy the link and paste at the URL. http://www.iphyto.co.th
  2. Q: How to change or reset the password?
    A: Please proceed to member login “Personal Details” > “Edit Profile” > “Change Password” option.
    Or you may click the “Forgot Password” option for reset. Company notify new password via email/sms as per system info.

    Once you have received the temporary password, kindly reset your password IMMEDIATELY with the temporary password in Change Login Password and Change Maker Password option.
    Kindly login immediately to set your new password because this password is valid for 24 hours only.

    Change your PASSWORD immediately

    Please indicate whether you wish to receive new password by email or SMS. The new password will be given to you within 5 minutes.

  3. I received a temporary password? Where can I change it?
    A: To change the password, kindly proceed to member login > "Personal Details" > "Change Password" option. Kindly change your password in Change Login Password and Change Maker Password option.
  4. Q: I cannot login into my account, it mentioned please submit your id. What can I do about it?
    A: Please email your complete details to [email protected]
  5. Q: How do I change my email address and contact number?
    A: You may proceed to member log-in > “Personal Details” > “Edit Profile” option or email to [email protected] with below details:
    1. Username
    2. Name
    3. Copy of Identity card
    4. Contact number old and new
    5. Email address old and new

    p/s: Please provide all your details as registered in the system, if you have made a mistake or forgot we will not be able to verify your password

  6. Q: If I wrongly transfer the PSP to wrong account/wrong maker. What action can I do to recover?
    A: Please provide the screenshot of the transaction and email to [email protected] for further assistance.
  7. Q: If I wish to terminate my account and withdraw all my PSP. How can I do?
    A: If you wish to terminate or cancel the account, kindly email to [email protected] and provide us:
    1. An Official letter with the account holder’s signature and the reason for termination
    2. Username
    3. A copy of identity card
    4. Contact number
    5. Email address

    Kindly make sure that all your Maker's balance have been emptied or transferred before the termination. Once the account has been terminate, the point cannot be retrieved.

    p/s: All requests is subjected to approval by Management. All request must accompanied with complete documents.

    p/s: All terminated account will not be allowed to re-register within 6 months from the date of termination.

  8. Q: If I want to transfer my account to my family/friends. Is this permissible?
    A: YES you can. If you wish to transfer the account, the following documents are required:
    1. Identity card copy from both parties (transferor and transferee)
    2. Letter of Commissioner for Oaths / Affidavit
    3. Letter to The Management to indicate the reason of transfer
    4. Contact number and email address from both parties.
    5. Fill in distributors request and complaint form

    *Fees applicable for transfer of ownership will be deducted from the D-maker (PSP 33.33)

    *All requests for transfer must accompanied with complete documents and the approval is subjected to Management’s approval.

  9. Q: If I wrongly placed/sponsored a new member under different username. How can I rectify this?
    A: For your information, once the placement or sponsor registration has been submitted, NO changes is allowed.
  10. Q: If My upline wrongly key-in my ID card number and my name. How can I make correction for it?
    A: For your information, all correction is strictly allow for typo error only.
    Please email to [email protected] and provide a username and a copy of identity card for further process.
  11. Q: If I want to make a complaint about my upline or any member. How and where can I complaint?

    A: Please provide complete information in order for us to make further investigations.

    1. Name of complainer
    2. A copy of the identity card (clear and cross the copy) of complainer
    3. The date and procedure of registration
    4. Evidence of payment slips
    5. Upline or complainee complete information (name / phone number / identity card)
    6. Complete EVIDENCE (screenshot of the conversation if any)

    p/s: We request your cooperation to use back the same email trail for ease of tracking the same complaint.

  12. Q: If I forgot my username, how can I retrieve it?
    A: Kindly provide copy of an identity card for our reference or
    You may contact Phyto Science HQ and spoke to our Customer Service personnel to check for username. Only account holder will be entertained.
  13. Q: If How to upload my ID card?
    A: Kindly upload your identity card (front & back image) from member log-in, “Personal Details" > "ID card Photo Upload" or you may email direct to [email protected] for further assistance.
  14. Q: If I have not received the product till today, what is the action I should take?
    A: You may track the order from member login “Order" > “Order History” option or email to [email protected] and provide the order number. Or you may contact your upline or the person who register you for assistance.
  15. Q: How to print the bonus statement?
    A: You may print the monthly statement from the member login website from "Bonus" option. Please refer to your upline for assistance on this matter.
  16. Q: How to purchase point to buy the product?
    A: Kindly make payment to IPHYTO (THAILAND) CO., LTD bank account Kasikorn Bank (K-Bank) Acct 130-8-50462-6 and send message (Line Apps) to our point center “Line” Number at +6019-272 2111 for point purchase.

    Please refer to the prompt out website announcement as below:

  17. Q: What is a security code? Where can I locate it if I am not able to find it?
    A: For security code please enter exactly the code which appeared as below image
  18. Q: How can I check the price of the package?
    A: If you are a member, please proceed to member login "Download" option for the price list otherwise you may email to [email protected] for further clarification.
  19. Q: Can I registered as a member of Phyto Science. I am 17 years old.
    A: Please be informed that a minor is not allowed to be registered as a member. IBDs shall not enroll minors.
  20. Q: I have a downline that want to register as a member but he did not have any valid documents. Is it possible to register him?
    A: Please take note that Company permits an individual to be register as a member if an individual holds a valid identity card (Refer Terms & Condition)
  21. Q: I found your product sold at online/commercial outlet, can I buy it from there?
    A: For your information, member may NOT sell or display the company products from a commercial outlet or any retail establishment. Members purchasing any products from an unauthorized sources do so at their own risk and the Company will not be responsible for any mishap happen to them thereafter.
  22. Q:I just received the item but apparently there is damage in the product received. Can I change it?
    A: Please be informed that damage product received can only be reported within 48 hours after the item is received. All complaint reported after 48 hours strictly will not be entertained. To report damaged product, please email to [email protected] for further action.
  23. Q: Is your product can cure any disease?
    A: For your information, our products is a Health Supplement instead of Medicine. We will suggest you to seek to a doctor for professional advice before consuming the products for health conscious.